Consistent levels of excellent service
Attitude of caring expressed by the entire organization
Responsiveness to the needs of our patients, patients’ families, physicians, employees, referral sources and community
Enthusiasm to modify our services in response to the ever-changing needs of the community we serve
Service to the organization, the community and external agencies
At Westborough Behavioral Healthcare Hospital (WBHH), our mission is simple yet vital: to provide compassionate, high-quality care that helps individuals and families move forward with hope and healing.
Since joining WBHH, I’ve been deeply inspired by the dedication of our staff and the resilience of the patients and families we serve. Every day, I see the impact that empathy, teamwork, and excellence in care can have on a person’s journey toward recovery.
Looking ahead, my commitment is twofold:
• To our patients and families: that you are met with respect, compassion, and support from the moment you walk through our doors to the time you transition back into your community.
• To our partners and community: we will continue building strong collaborations, listening to your feedback, and ensuring access to the right level of care when it’s needed most.
Behavioral healthcare is deeply personal, and we know that trust must be earned. We are committed to strengthening that trust every single day, through improving the patient experience, supporting our incredible staff, and working hand-in-hand with our community partners.
It is a privilege to serve this community, and I look forward to leading WBHH into a future defined by compassion, quality, and hope.

Shawn Daugherty
Chief Executive Officer
Westborough Behavioral Healthcare Hospital